Patient Services

Below is a list of services that we provide for the comfort and convenience of our patients.
 

Administration

An administrator is available at all times to assist you with any concerns you may have during your stay. During regular business hours, please call (561) 737-7733, ext. 84402. After 5:00 p.m. and on weekends, please call (561) 737-7733 and ask for the Nursing Supervisor.

 

Automated Teller Machine (ATM)

For your convenience, an ATM machine is located on the first floor near the Main Entrance of the Hospital.

 

Barber/Hair Styling Services

Cosmetology services such as hair care can be arranged by contacting your nurse. Fees are due at the time of services.

 

Benefactors Pavilion

In response to patients' requests for larger, more luxurious room accommodations, Bethesda offers the Benefactors Pavilion. For more information about the Benefactors Pavilion, please call the Bethesda Hospital Foundation at (561) 737-7733, ext. 84445 or see your nurse.

 

Central Scheduling

To schedule an appointment for an outpatient procedure or service, please call Central Scheduling at (561) 374-5700.

 

Churches & Synagogues

Click here to view a list of churches and synagogues that have clergy visit patients during their stay at Bethesda. For more information or to locate additional churches and synagogues in our area, call Bethesda's Volunteer Services Office at (561) 737-7733, ext. 84468.

 

Dining/Snacks

For the convenience of our visitors, Bethesda Hospital East offers breakfast, lunch and dinner in the Dining Room located on the lower level. The hours of operation are:

  • Breakfast 7:00 a.m. - 10:00 a.m.
  • Lunch 10:30 a.m. - 4:00 p.m.
  • Dinner 4:30 p.m. - 9:00 p.m.

Looking for a cup of coffee or a quick bite to eat? Dunkin' Donuts is open 24 hours in the Main Lobby.

Water, soft drink and snack vending machines are located by the Dining Room and the Emergency Department waiting room. 

 

Financial Assistance

To inquire about financial assistance with your hospital bill, please call our Financial Assistance Department at (561) 737-7733, ext. 84671.

 

Home Health Services - Encompass Home Health of Bethesda Health

Encompass Home Health of Bethesda Health has partnered with Bethesda to provide quality services to the seniors in our community. For more information about Encompass Home Health of Bethesda Health, please call (561) 735-7900.  

 

Internet Access

Free wireless Internet access is available for patients and guests throughout Bethesda Hospital East and the Bethesda Heart Hospital.

 

Lost and Found

The Hospital maintains a lost and found area. If you have lost a personal item, please call Environmental Services at (561) 737-7733, ext. 84446.

 

Newspapers

The Palm Beach Post and the Sun-Sentinel are available inside the Ambulatory Surgery Center entrance and outside the Outpatient Pavilion entrance on the first floor.

 

Mail & Flowers

Hospital volunteers deliver mail and flowers to patients every day. Any questions or concerns about mail and flower delivery can be directed to the Volunteer Office by calling (561) 737-7733, ext. 84468.

 

Medical Records

To request a copy of your medical records, please call Health Information Management at (561) 737-7733, ext. 84271.

 

Notary Public

The services of a notary public are available free of charge to guests in the hospital, Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, please call Health Information Management at (561) 737-7733, ext. 84271.

 

Patient Financial Services

If you have questions about your hospital bill, please call Patient Financial Services at (561) 509-2400.

 

Physician Referral

Whether you are looking for a primary care physician or a specialist, we can help you find a doctor from a panel of more than 350 physicians on the medical staff of Bethesda Hospital East. Physician Referral Service is available Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, call the Physician Referral Service at (561) 737-7733, ext. 84499.

 

Smoke-Free Policy

Bethesda Hospital East is committed to the promotion of good health. In compliance with Florida's Clean Indoor Air Act, smoking is not permitted anywhere within the hospital.

 

Spiritual Care

Bethesda recognizes the religious faiths of its patients and visitors. Please notify your nurse if you would like to speak with a minister, priest or rabbi. In addition, Bethesda provides a Meditation Room located on the first floor across from the Gift Shop.

 

Transportation

Bethesda offers a complimentary transportation service for rehabilitation patients only who have an appointment at Bethesda or at any of its affiliates. For more information and to schedule an appointment, please call Central Scheduling at (561) 374-5700.

 

TTYs and Assistance for Those Who are Deaf or Hard of Hearing

To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, including: video remote interpreting, teletypewriters (TTYs), telephone handset amplifiers, assistive listening devices, telephones compatible with hearing aids, closed caption decoders and open and closed captioning. Patients should ask their nurse for assistance.

 

Valet Parking

Free valet parking is available for patients and visitors Monday through Friday at three locations: the Main Entrance of the Hospital from 9:00 a.m. to 8:00 p.m.; the Outpatient Pavilion from 8:00 a.m. to 5:00 p.m.; and the Emergency Department from 8:00 a.m. to 5:00 p.m.