Q. Who is responsible for paying my hospital bill?
A. Ultimately, you are (or your parent or guardian). If you have insurance, Bethesda will first bill your insurance for you. Any balance remaining on your bill after insurance has made its payments is your responsibility.
Q. I received more than one bill. Why can't they all be placed on a single bill?
A. In addition to your bill from Bethesda, you may receive invoices from physicians who may have provided services to you during your stay. Examples include: your personal physician, a specialist physician who assisted in your care (such as a doctor reading your X-rays), or the emergency room physician.
These providers work as a team, but they are all independent businesses. It’s like shopping at a mall. All the businesses are located in one place and you may make many purchases during a single trip, but you will still pay separately for each purchase at the different stores. It’s the same at the hospital where different providers help with your care.
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Independent laboratory and radiology services will also bill you separately for reading and interpreting EKG's, X-rays, EEG's and lab work.
If you have questions about any of the bills sent by one of the other care providers, you should contact them directly.
Q. Why didn't my insurance pay?
A. There are many possible reasons. Normally, your health plan will send you an explanation of its benefits or payments (sometimes called an EOB or EOP) to tell you why a certain claim may have been denied or only partially paid. You should contact your insurance plan directly if you have questions.
Q. Do I have to send the hospital bill to the insurance company for payment?
A. No. Bethesda will file the claim for you (provided, of course, that you have given us permission and accurate insurance coverage information). After your insurance company has made its payments, you may receive a bill from us asking for payment of the remaining balance (if there is any).
Q. What can I do if I'm unemployed and don't have health insurance?
A. You may call our Financial Assistance Unit at (561) 737-7733, ext. 84671 to complete an application to see if you are eligible for assistance with your hospital bill.
Q. I have questions about my bill. Who should I contact?
A. You are welcome to call Patient Financial Services to talk to any of our customer service representatives at (561) 509-2400. We will do our best to help you.
Q. What can I do if my insurer denies payment of some, or all, of the hospital bill?
A. You should send a letter of appeal to your insurer. Most health insurance plans also provide a toll-free number for claim denial questions. The exact procedure may differ among insurance companies. Call your insurer for more information. In some cases, your personal physician may be able to help resolve a denial from an insurance company. If Bethesda has made an error resulting in a denial, we will, of course, correct the error. However, Bethesda cannot “make” an insurance company pay a claim.
Q. What bills may be paid online?
A. Bills that may be paid online include any bills payable to “Bethesda Health” for inpatient, outpatient, and emergency services.
Q. How do I know that my online payment session is secure?
A. Most browsers will give you a message box stating when you are going into a secure session.
Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked.
Another indication that your browser is operating in secure mode can be found in the website address. The address will begin with “https” – the ‘s’ in ‘https’ stands for secure.
Q. When setting up my payment method, where can I find my bank's routing transit number and checking account number?
A. The routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods.
Q. How can I stop the paper bill from being mailed to me when my account is due?
A. You must be enrolled in the ePayments service in order to stop paper bills from arriving in the mail.
Q. How can I contact customer service if I have questions about the ePayments service?
A. For information about online statements, payments made via the Internet or any other questions about this service, please contact customer service at (561) 509-2400, Monday through Friday, from 8:00 a.m. to 5:00 p.m. EST or e-mail us at epayments@BHinc.org.
Bethesda Hospital East
2815 S. Seacrest Boulevard
Boynton Beach, FL 33435
Phone: 561-737-7733
Bethesda Hospital West
9655 W. Boynton Beach Boulevard
Boynton Beach, FL 33472
Phone: 561-336-7000
