Ashley Dougherty, RN
Ashley Dougherty, RN, BSN, works on the Clinical Surgical Unit at Bethesda Hospital East. Ashley graduated from Park Vista High School where she was in the medical program and then went on to attend the University of South Florida. Her inspiration for choosing nursing as her career path is due to her father who was diagnosed with cancer her senior year of high school. Ashley saw the great care that her father received during his final days and that influenced her to pursue nursing.
This is Ashley’s second DAISY Award in which she was nominated by a grateful patient. “Imagine that you have just been through another night of life with your Foley catheter. You have been placed on CBI, and have needed a few irrigation sessions during the night. Life is not pleasant to say the least. You are glad to see a new day as it indicates you have gotten through the night. Then you look at the information white board on the wall of your room. A feeling of relief, happiness and confidence comes over you because, there it is, the name “ASHLEY” written on the board identifying your nurse. You know you are set for the next 12 hours. You will receive the best of compassionate, knowledgeable, timely care. There will be laughs. You will be kept comfortable. If there is any delay in responding to any one of your many requests, you know the delay is only because someone else has a greater need at the moment. During a typical nursing shift, I was receiving 39 liters of saline via CBI. Managing that task required that Ashley maintain adequate supplies, perform frequent irrigations and attend to the numerous “housekeeping surprises” that technique can generate. All those tasks were accomplished flawlessly by her. No request was ever a problem. No situation affecting my comfort or care was ignored. Please let me again state how seeing the name Ashley meant that I knew I was all set for the shift, I was going to receive the best of care. It made a tremendous difference to me during my stay at your hospital. She is amazing. I cannot thank her enough (although I did share a few Godiva chocolates with her).”
Paula McCauley, RN
Paula McCauley, RN, works in the Critical Care Unit at Bethesda Hospital West. An experienced nurse for over 35 years, Paula received the DAISY Award for showing compassion and providing support and guidance to her patient and their loved ones.
Paula was nominated for the DAISY Award by a grateful family member. “I cannot begin to express my gratitude of the compassion and professionalism Paula and the rest of the staff displayed during my father’s care. I was able to lean on her for support and guidance during this most difficult time and in every case, I found that the memories of our interactions were comforting. Please know that I am not one to give a compliment easily, but in this case, it was well warranted and as I look back upon the passing of my father, I am comforted to know that Paula and the rest of the people at Bethesda West were there to give him amazing care and help my family in any way they could.”
Jean Orelus, RN
Jean Orelus, RN, works in the ICU Stepdown Unit at Bethesda Hospital East. He earned his Bachelor’s degree in Biological Sciences from Florida Atlantic University and a Bachelor’s degree in Nursing from the University of Colorado-Pueblo. Jean decided to become a nurse to help others in their time of medical need and vulnerability. His professional pursuits and priorities have given him a sense of achievement as he makes a positive impact on his community and helps people avoid discomfort and pain.
Jean was nominated for the DAISY award by a grateful family member. “ My husband was in the CCU Stepdown unit. His health was not improving and the goal of our family was that he return home with hospice care. Fortunately, we were made aware that the primary care physician was not a champion of hospice care. Jean, my husband’s nurse, became our advocate and helped us work toward our goal of getting my husband home. It’s my belief that if Jean didn’t go above and beyond, my husband may not have returned home. Jean made a difference and I and my family are grateful.”
Shari Harris-Marcus, RN
Shari Harris-Marcus, RN, works in the Clinical Surgical Unit at Bethesda Hospital West. She earned her degree in Architecture from Louisiana State University. Her strong desire to be involved in the healthcare field lead her to advance her career in nursing, where she graduated in 2013 from Virginia College of Nursing with an Associate’s Degree. In 2014, Shari started her field of rehabilitation at Bethesda’s Cornell Institute for Rehabilitation Medicine, where she then transferred to Bethesda Hospital West in 2015 to work in the Clinical Surgical Unit. With her sense of compassion, she has provided exceptional care for our community’s health care needs.
Shari was nominated for the DAISY award by a delighted patient. “I can’t say enough good things about Shari as a nurse. From the moment I met her, she treated me with such kindness and compassion. While she was my nurse, I had a very bad reaction and felt I couldn’t breathe, in pain, and my face felt on fire. She immediately sprung into action. She raced out of the room and brought back a whole team of people to help me. While they were helping me, she was calling the doctor. She stood by me and never left the room. To try and help me relax, she closed the blinds and turned the lights off and even put on some spa music. She made sure that I was seen by every doctor or nurse who could help. I don’t know if I would have been able to stay calm without her being there. Unfortunately for me, I have an auto immune disease that I am in the hospital frequently for and nobody has ever shown so much compassion, patience and strength when I needed it the most!”
Collin Strick, RN
Collin Strick, RN, works in the Emergency Room at Bethesda Hospital East. He was hired at Bethesda in 2014 as a Nurse Technician where his love for helping others persuaded him to attend nursing school in 2016. Collin completed his associate’s degree in nursing where he then earned a full time position as a registered nurse in the emergency room at Bethesda Hospital East in February 2018.
Collin was nominated for the DAISY award by a thankful patient. “I arrived in the emergency room with my husband due to his complaint of chest pain, arm numbness, heart racing, headaches and weakness on one side of his body. On the third day of symptoms, he was in enough pain and said that he was also starting to going through periods of blindness and had trouble walking. We arrived to the emergency room, where they took him right back to triage. We were taken from the triage to another room and Collin came in to greet us. He was calm, yet swift in doing all of the things that were important and necessary to help my husband. He was talking to him the whole time to keep him calm. My husband went for scans and had blood work taken. Collin explained every procedure and every medication, so that my husband could understand what was going on and stay calm. Collin made us aware that he was going to be admitted, and explained everything well. Collin’s shift was about to be over an hour before he was being transferred over to a room. As Collin said goodbye, we thanked him for everything he did and for being so kind and professional- something you don’t see very often in an emergency room. Before we were discharged, I wanted to let Collin know how much we appreciated him. I got him a card and some pastries to thank him for being so incredibly awesome. He really is an amazing nurse.”
Maryann Randone, RN, BSN
Maryann, RN, BSN, works in the Clinical Surgical Unit at Bethesda Hospital West. She received her associate’s degree in nursing in 2008 at Keiser University. With her strong passion for nursing, she pursued her BSN at Thomas Edison State University in 2016 and graduated with honors.
Maryann was nominated for the DAISY award by a grateful patient. “Maryann understood I had voice problems and couldn’t get my words out and she was patient, understanding and had me take my time to talk. I had Carpal Tunnel surgery, which led to hand problems from the surgery and she helped me get my coffee mug in my hand and also helped me cut up my food when PCA was busy. She dialed my daughter at home to assure her that I was back in my room after tests were taken because it was hard for me to talk. Maryann treats you like a family member rather than just a sick patient. She is compassionate, understanding and highly deserves this award! Thank you!”
Dilcia Burgos, RN
Dilcia is a Registered Nurse at Bethesda Hospital East with fourteen years of nursing experience. She joined the Bethesda family as an RN in the Surgical Services department in September 2011. Dilcia started her healthcare career teaching children with autism and special needs. This inspired Dilcia to become a nurse and she has had the opportunity to work in various clinical areas including: Adult and Pediatric Trauma ICU and Trauma Resuscitation, Post Anesthesia Care/Preoperative Units, and most recently in Cardiovascular ICU. Dilcia has taken on the responsibilities of precepting, shared governance and is currently the day shift Assistant Nurse Manager for the CVICU at Bethesda Heart Hospital.
Dilcia was nominated for the DAISY award by a patient's family member. "My husband passed away on May 31, 2019. Dilcia was with my daughter and I through this terrible ordeal, both medically and emotionally. She is someone very special and we will never forget her kindness."
Carla A. Quinlan, RN
Carla is an assistant nurse manager at Bethesda Hospital West in the Emergency department. She received her Nursing degree from Samaritan Hospital in Troy, NY. She later continued her education where she graduated with her B.S. in leadership at Mercy College. Carla says, "I worked for many years in New York State managing care for the developmentally disabled population and have hosted many holiday dinners for them at my home making them feel special like someone cared. I am involved with individuals and their families that suffer from addictions providing advocacy and support."
Carla was nominated for the DAISY award by a proud Bethesda employee. "A patient was presented to the Emergency Department with stroke symptoms. He is well known to the community of Boynton Beach; an urban outdoorsman whom is frequently seen by the staff on their way to and from work. He suffered a stroke and was admitted to our West campus. He was the kindest man and appreciative to all of the staff. When it came time for admission, he was reluctant. He has a pet dog "Chiquita" that is his companion and did not want to leave her. Carla reassured him that she would care for his dog during his hospital admission. She took the dog into her home, had her groomed and even fed her filet mignon. She came in on her days off to bring the dog in for pet visitation (per policy) to see her owner. She reassured him that his dog was in good hands."
Melody Silverstone, RN
Melody began her career as a charge nurse at Bethesda Hospital East in 2008. She then transferred to Bethesda Hospital West in 2016 to the Clinical Surgical Orthopedic Unit. Today, Melody is an RN lll in the RN Advancement Program. She is a preceptor for both new and experienced nurses.
Melody was nominated by a patient's family member. "Melody played an important role in the care of my father. She was attentive, communicated information, and accurately and mentally held my hand when my father was transferred to the ICU. All the nurses were good; Melody was great. Thank you, Melody for riding on the roller coaster with me."
Megan Kemp, RN
Megan Kemp has been a Registered Nurse for a little over a year. She started her career as a new nurse at an Inpatient Rehab unit in Michigan. After years of itching to move out of state, Megan finally decided to make the move to Florida. She started at Bethesda Hospital East on the Orthopaedic Unit in March of 2019. Megan states “Since working here, my coworkers have become like family to me. Receiving this award reminds me of why I became a nurse; to use my compassionate and caring personality to help and uplift as many people as I can”.
Melody was nominated by a thankful patient. "Megan was a wonderful nurse during my stay. She was earnestly concerned for my care and needs. Her bright, calm demeanor put me at ease. Specifically Megan understood my home situation with my autistic son. He needed me home and the doctors were keeping me just to "be safe." Megan believed me when I said that the pain was bearable and that I needed to be home. She checked and saw that my lab work was improving and advocated for what I truly needed. She repeatedly checked in with me and checked my labs over the entire day and went out of her way to lessen my stress by speaking with several doctors. She is truly compassionate and a huge benefit to Bethesda!"
Shirley Mattos, RN
Shirley is currently a Registered Nurse at Bethesda Hospital East. Shirley started out doing clinicals in the Labor and Delivery Unit at Bethesda Hospital East, where she was almost certain that this was the right area of interest for her. Following her time in the Labor and Delivery Unit, Shirley starting working in the Pediatric Department. “There I saw children some who needed desperately someone to stand in the gap for them. It was always nice to cradle and comfort children. Then you had the older children that you were able to speak life into and inspire them," Shirley said. After obtaining her nursing license from Bethesda's College of Health Sciences, she started working on the Telemetry floor where she found her true passion, where she "wanted to be an advocate for the older adults."
Shirley was nominated by a impressed staff member. "Shirley is an exceptional nurse. Multiple patient's family report to case management that they wish "Shirley would go with them where ever they go." She always goes above and beyond for her patients. I witnessed Shirley catching a patient from a terrible fall. She used her entire strength to save the patient and safely put him back in bed to fix his trach. She demonstrates phenomenal customer service and exceptional nursing.
Jenny Bustamante, RN
Jenny currently works at Bethesda Hospital West as a Registered Nurse. She started working as a nursing intern and monitor tech at Bethesda Hospital West in 2016. Following her internship, Jenny became a Registered Nurse in 2017 as a part of the newly licensed nurse residency program. Jenny is also the chair of the Unit Based Council 2020.
Jenny was nominated by a astonished patient. "I have experienced many hospitals, and Bethesda Hospital West rises above them all in care, facilities and hospitality. Everyone is incredibly friendly and supportive. However, Jenny stands out for her outstanding patient care, compassion, dedication, and communication. She is a super star nurse. When I pointed out the lack of heprin, she researched, and then called the lab to request a STAT blood draw. When this did not work, she elevated it to her supervision. She called, paged and finally I found her on the floor, as she was about to do the critical blood draw herself; so medications to prevent clots could be properly dosed! She was sweet, compassionate, detail oriented, and a huge asset to this facility. Thanks, Jenny!"
Melissa Thomsen, RN
Melissa graduated from Broward College in 1994 with a degree in Nursing. She has prior experience as a Staff Nurse and Charge Nurse in Med-Surg, Telemetry, Cardiac Stepdown, QI/QA, Rehab, Skilled Nursing Facility, Home Health Care, and ICU for the last ten years. She recently transferred to Interventional Radiology at our sister Hospital to open our new Interventional Radiology suite. Melissa currently works at Bethesda Hospital West as a RN.
Melissa was nominated by a grateful patient. "I went through an extremely painful test called a milogram due to underlying health conditions. Preparing for the test, Melissa was the most knowledgeable and helpful. During the test, she extra love and care, which is rare. She held my hand with true compassion. Afterwards, things ended up yet again scary and I was readmitted. Nurse Melissa saved a dangerous situation and gave me excellent care. We need more caring and compassionate nurses like her!"