Commitment to Quality
Annual Update 2010
Bethesda is recognized as a leading performer by VHA Southeast by demonstrating high levels of clinical performance and improvement for quality and safety measures. It's easy to see why Bethesda received this recognition when you review some of our recent accomplishments.
- Bethesda’s Rapid Response Team for patient emergencies celebrated 5 years of saving lives, with 652 lives saved to date
- Quality Measures for Pneumonia, Surgical Care, Heart Failure and Heart Attack demonstrate 93% are above the national average as reported on Hospital Compare
- Bethesda’s complications are lower than expected for surgical infections, blood clots, collapsed lung and bed sores and is a top performer in Palm Beach county as reported on Floridahealthfinder.gov
- Heart Failure patients can expect fewer readmissions at Bethesda as we have a readmission rate lower than the national average and lower than the expected rate for our population of patients as reported by Medicare.
- Patient Perception ratings of the hospital are in the top quartile of Palm Beach County rating Bethesda a 9 or 10.
Bethesda’s Medical Staff and Clinical teams continue to evaluate and implement evidenced based best practice medical care to improve community outcomes for healthcare. We’re building these best practices into all of our processes including our electronic medical record debuting this fall.
Quality Reporting Initiatives
As part of our ongoing efforts to improve patient safety and quality of care, Bethesda Memorial Hospital participates in National Quality Reporting Initiatives through CMS-Medicare, the Institute for Healthcare Improvements 100,000 Lives Campaign, and the National Hospital Quality Alliance and Core Measures project of The Joint Commission.
These organizations have defined changes and measures that have been demonstrated to reduce harm and save lives. Bethesda participates in the following National Quality Reporting Initiatives impacting thousands of lives:
- Bethesda Memorial Hospital participates in the publicly reported measurements in the Hospital Quality Alliance for:
- Heart Attack
- Pneumonia
- Congestive Heart Failure
- Surgical Infection Prevention
- Patient Perception of Care
- For tips on how you can ensure a safe hospital experience, click here for information on our Speak Up program
. - To learn more about Bethesda's performance in these areas, please visit the Centers for Medicare & Medicaid website at: www.cms.hhs.gov/QualityInitiativesGenInfo/
In keeping with our quality care standards, patients at Bethesda Memorial Hospital have the right to express grievances regarding any violation of his/her rights. The patient or his/her representative may at any time contact the Agency for Healthcare Administration at (888) 419-3456. For Medicare patients, contact FMQAI at (800) 844-0795 and/or the Joint Commission Office of Quality Monitoring at (800) 994-6610.
Contact Us
For more information, contact Bethesda's Assistant Vice President of Organizational Effectiveness at (561) 737-7733, ext. 84017.